Really nice job, affordable, done quickly
Poor work. Finding more gaps between floor planks. Work was below acceptable standards. First your crew put flooring down on an unlevel subfloor. Then they had to RIP flooring up and start over by first leveling floor. Your knowledge of underfloor heating is very poor. If you do not know how to install or can't install a product you should not take the job. My friends and family seen the finished product and can't believe I paid you your full amount. They said you should have given me a big discount for the poor work. They might be right but I knew you are a new company starting up and I was trying to help you out. But that's my fault for trying to help out small businesses. I should have researched you more. I was unsure what I should or could have done at payment time. I tried to help you because your a new small business in the Orland park area. As I told you many of times I support small businesses and try to patronize them all the time. This was the worst job I have ever had performed for us by a small /family run business. I wish you the best of luck in you future jobs. But as of right now I can not give you any recommendations.
Reasonable price, Quick reaction, Friendly service.
Cleanup, furniture moving, and overall experience!
Kasey was very helpful and the services were great! The installers did a great job and worked very efficiently. We were a pain and had to keep moving our installment date, and Kasey made that as easy as could be! Our tile was a perfect match to the tile we had in our existing bathroom. It was great to see samples in the room that was going to be renovated. It was very convenient! They also worked with our schedule, as we get out of work very late on weekdays, so we really appreciated that as well.
My only complaint was that the scheduling wasn't as clear as it could have been. I don't think there was enough time allotted for the job ahead of mine or for my job. So in the rush of things, mistakes were made. While I'm happy with the final result, I would have preferred to allow the appropriate amount of time so that it could be done right the first time!
The quality of the finished floor is wonderful. The installers arrived as scheduled and were very efficient.
First I thought I would have a call and walk through from Eden. Or that is what I was told. Both my toilets going back on was an issue that should have been discussed. I am still without one toilet. The grout in one of the bathrooms is missing. It was a very stressful install.
Friendly customer service. Quality products sold. Installation well done.
John and Michelle Lapatchka
The installers were awesome! The salesperson was knowledgeable of his product and you could tell he was well trained. The owner of the company checks in with you personally after completion to be sure you are satisfied and is diligent about following up on anything outstanding. It was a great experience. The floors are beautiful. We love this company. Wish we had more floors for them to do!